Effective Date: 25 March 2026
Business Name: Sharp Scale
Welcome to Sharp Scale. These Terms and Conditions (“Terms”) govern your use of our website https://sharpscaleai.com/home , services, and SMS messaging program. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Services. Sharp Scale is a marketing agency that provides digital marketing, lead generation, appointment setting, customer communication, and related services to businesses. Our services may include but are not limited to:
Social media marketing and management
Paid advertising campaigns
Website design and development
SMS and email marketing campaigns
CRM setup, automation, and management
Appointment scheduling and confirmation systems
Lead generation and client acquisition
2. Automated Communications & AI Messaging
By opting in to our communications, you agree to receive automated messages and voice calls from Sharp Scale. Our automated program, which utilizes automated systems and AI-assisted voice agents, is used for the following purposes:
Sending appointment confirmations and reminders via SMS and email.
Sending promotional offers, discounts, and marketing messages (where separate consent is provided).
Delivering service updates and notifications.
Initiating automated follow-up voice calls or messages if a scheduled Zoom strategy call is missed.
Responding to inquiries submitted via forms or direct communication.
Message and Call Frequency: Frequency varies based on your interactions. You may receive up to 10 automated touchpoints per month, though promotional campaigns may result in additional messages.
Message and Data Rates: Standard message and data rates may apply to any SMS messages or calls sent or received, depending on your mobile carrier plan. Sharp Scale is not responsible for any charges imposed by your wireless carrier.
3. Opt-Out, Recording, and Support
We provide clear methods for you to manage your communication preferences:
SMS Opt-Out: Reply STOP to any SMS message you receive from us. You will receive a one-time confirmation message acknowledging your opt-out.
Voice Call Opt-Out: You may request to be removed from our automated calling list during any AI-assisted call or by emailing [email protected].
Consent to Recording: You acknowledge and agree that calls with our team or our AI-assisted agents may be recorded and transcribed for quality assurance, training, and service optimization purposes.
Support: For assistance, reply HELP to any SMS message or contact us directly at [email protected].
Opting out of one channel (e.g., SMS) does not automatically opt you out of others (e.g., Email) unless specifically requested.
4. Carrier Liability Disclaimer. We are not liable for any delays, failures, or errors in the delivery of SMS messages caused by your mobile carrier, network issues, or technical failures beyond our reasonable control. Mobile carriers are not responsible for delayed or undelivered messages. Sharp Scale makes no guarantees regarding the delivery, timeliness, or accuracy of SMS messages. Carrier-imposed limitations, filtering, or blocking of messages is outside our control and responsibility.
5. Age Restriction. Our services and SMS messaging program are intended for individuals who are at least 18 years of age. By using our services and opting in to receive SMS messages, you confirm that you are at least 18 years old. If we discover that a user under the age of 18 has opted in or provided personal information, we will promptly remove their information and terminate their access to the SMS program.
6. User Responsibilities. By using our services, you agree to:
Provide accurate and current information when submitting forms or opting in to communications
Not use our services for any unlawful or prohibited purpose
Not interfere with or disrupt our website, services, or systems
Not impersonate any person or entity or misrepresent your affiliation
7. Intellectual Property. All content on our website, including text, graphics, logos, images, and software, is the property of Sharp Scale or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.
8. Limitation of Liability. To the fullest extent permitted by law, Sharp Scale and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, website, or SMS program. Our total liability for any claim arising from these Terms shall not exceed the amount you paid to us for services in the twelve (12) months preceding the claim.
9. Disclaimer of Warranties. Our services and website are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or free of viruses or other harmful components.
10. Indemnification. You agree to indemnify, defend, and hold harmless Sharp Scale and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from your use of our services, violation of these Terms, or infringement of any third-party rights.
11. Governing Law. These Terms shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these Terms or your use of our services shall be resolved in the courts of New Zealand.
12. Modifications to Terms. We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to our website with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the revised Terms.
13. Privacy Policy. Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. Please review our Privacy Policy here.
14. Termination. We reserve the right to suspend or terminate your access to our services at our sole discretion, with or without notice, for conduct that we determine violates these Terms or is harmful to our business, other users, or third parties.
15. Contact Information. If you have any questions about these Terms, please contact us:
Business Name: Sharp Scale
Email: [email protected]